Desk Supervisor: Lead Help Desk & SLA Excellence
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-03-01
Listing for:
MidFirst Bank
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A financial institution is seeking a Support Line Supervisor in Oklahoma City to lead and manage a Help Desk team. Key responsibilities include ensuring technical support excellence, monitoring performance, and creating standard operating procedures. Ideal candidates will have a Bachelor's degree in a relevant field and a minimum of three years in help desk support. Preferred experience includes leadership in IT Customer Support.
This position is critical for providing quality service and support across the organization.
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