Technology Support Analyst

Technology Support Analyst (260377)

Job Number: 260377

Organization: IT Administration

Job Location:

(not specified)

Schedule:

Full-time (Monday - Friday, 8AM - 5PM)

Work Type:
Onsite

Salary Range:
Targeted salary range of $38,700-$50,300 annually, depending on experience

Benefits Provided:
Yes

Required Attachments:
Resume

• Provide front‑line IT support to all customers.
• Answer support tickets and assist with any technical issues the client may be facing.
• Respond to technical support tickets.
• Discuss directly with the customer to determine the nature of the technical issue.
• Connect to the customer's computer system via remote access.
• Travel to the customer's office or server location for hardware and network malfunctions.
• Identify the nature of the hardware, software, or networking issue.
• Provide the customer with resolution choices.
• Install new hardware systems, software upgrades, or networking cables.
• Address any software or hardware issues.
• Provide minor technical or operational training.
• Complete IT support logs.
• Perform various duties as needed to successfully fulfill the function of the position.

Required education: Bachelor's Degree

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's Degree.

Skills:

• Familiarity with networking systems and protocols.
• Working knowledge of remote desktop support systems including Team Viewer.
• Working knowledge of computer hardware systems, routers, and peripherals.
• Working knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem‑solving skills.
• Customer service and interpersonal skills.
• Ability to communicate verbally and in writing.
• Ability to travel when required.

• Physical:
  • Sit for prolonged periods of time.
  • Use of a computer.
  • Manual dexterity.
  • Communicate effectively and listen.
• Environmental:
  • Office Work Environment.

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.

Hiring contingent upon a Background Check? :
Yes

Special Indications :
None

Feb 26, 2026