APL Tech Infrastruct Analyst

Responsibilities

• Collaborate with ISD teams and business units to identify, evaluate, select, implement and support the technical computing, end user computing, storage, network, collaboration and voice communications environments.
• Review, analyze, evaluate, recommend and implement technology infrastructure and services solutions using appropriate project management methodology. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. Perform system management activities including configuration and tuning.
• Provide technical support and system administration which may include networks, servers, storage, operating systems, desktop and mobile environments, systems management software, email and messaging, telecom, directory services, enterprise collaboration, document management platforms, workflow systems and security infrastructure.

• Experience in designing, implementing and managing large heterogeneous computing environments (Windows Server, Linux, IBM Z/OS operating systems) across a large multi-site multi-domain enterprise class networks
• Experience with designing and supporting process workflow, document management, collaboration tools and platforms including SharePoint and On Base
• Knowledge of enterprise corporate messaging systems including Microsoft Exchange, Microsoft Lync and mass email delivery
• Strong oral and written communication skills including interpersonal and consultative skills
• Demonstration of administrative and organizational skills
• Broad knowledge of computing, telecommunications and network technologies including ability to understand and apply emerging technologies to current architecture
• Experience with deploying and supporting complex distributed applications
• Understanding of organizationally approved project management methodologies (e.g., Agile/Scrum, Waterfall)
• Understanding of System Development Life Cycle (SDLC)
• Knowledge in the software applications required to support the operational activities of the Contact Center
• Proven commitment to meeting organizational and departmental goals and objectives
• Understanding of Knowledge Management concepts and Knowledge Centered Support (KCS) methodologies

• Bachelor’s Degree From Four-Year College or University
• 5 years up to 7 years
• 4 years need to be job specific

• General Network:
  Microsoft Certified Solutions Associate (MCSA):
  Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417
• SharePoint:
  Microsoft Certified Solutions Associate (MCSA):
  Windows Server 2012 certification or Windows Server 2008 MCSA + Exam 417
• OnBase / Workflow:
  OnBase Certified, System Administrator, Workflow Administrator
• Telecommunications:
  Microsoft Certified Solutions Associate (MCSA):
  Windows Server 2012 certification
• Workstation:
  Microsoft Certified IT Professional (MCITP) - Exams 70-680, 70-686;
  Windows Server 2008 MCSA + Exams 415, 416, 417; MCSE:
  Desktop Infrastructure
• General Server:
  Microsoft Technical Associate; MCSA:
  Windows Server 2012 or Windows Server 2008 MCSA + Exams 417; MCSE:
  Server Infrastructure; VMware Certified Professional/Advanced Professional
• Audio/Video:
  Crestron programming certifications, Info Comm CTS, CCENT, and related trainings