Help Desk Specialist
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-01-24
Listing for:
High Sierra Talent
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
High Sierra Talent is partnering with a client in Oklahoma City to hire a customer-focused Help Desk / Desktop Support Specialist for a 6+ month contract
. This role is ideal for a hands-on IT support professional who enjoys solving problems, delivering high-touch user support, and working in a fast-paced enterprise environment.
The ideal candidate will provide Level 1 desktop and help desk support
, troubleshoot hardware and software issues, and deliver white-glove support to executives and VIP users.
- Provide first-level IT support to end users via phone, email, and in-person, ensuring timely issue resolution
- Diagnose and troubleshoot desktop hardware, software, and network issues
, escalating complex problems when necessary - Install, configure, and maintain PCs, laptops, peripherals, printers, and standard desktop applications
- Support Microsoft Windows and Microsoft 365 (O365) environments
- Assist with user account management
, password resets, and access permissions - Deliver white-glove / VIP support for senior leadership and executive users
- Document support tickets, resolutions, and maintenance activities accurately
- Collaborate with internal IT teams to resolve issues efficiently
- Participate in rotating on-call support schedules
- Work independently with minimal supervision while managing multiple priorities
- Travel occasionally within Oklahoma and the continental U.S. for project and support needs
- Proven experience in Help Desk Support, Desktop Support, or IT Support roles
- Strong working knowledge of Windows OS and Microsoft 365 (O365)
- Experience supporting common desktop applications and enterprise software
- Solid understanding of computer hardware, networking fundamentals, and troubleshooting best practices
- Excellent customer service, communication, and interpersonal skills
- Ability to work both independently and collaboratively in a team environment
- Willingness and ability to travel and work without direct supervision
- IT certifications such as CompTIA A+,
Microsoft Certified Desktop Support Technician (MCDST), or similar - Experience supporting executives or VIP users in a corporate environment
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