Senior Systems Analyst - Manhattan Technologies

Welcome to Love's! We are seeking a Manhattan Systems Analyst to serve as a key tactical and technically skilled resource supporting and innovating in the Manhattan Active platform. This is a technical role that will be responsible for configuration and extensibility of the solution to meet business objectives. The ideal candidate will be a collaborative innovator and active contributor with a strong understanding of Manhattan Active Warehouse and/or Transportation Management, Slotting, and Labor Management.

* Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.*

• Tier 3 support of Manhattan solutions across distribution centers and transportation networks.
• Configure and extend solution through customized workflows, screens, and rules using Manhattan tools and scripting in order to meet business objectives.
• Implement Manhattan and supporting solutions as required for technology rollouts and new locations.
• Design and architect solutions within the Manhattan platform using standard options.
• Monitor system performance and resolve configuration-related problems.
• Review release documentation, determine impact within Manhattan and integrated solutions, and business need, then create and execute activation plan.

• Ensure seamless data flow and system interoperability across the supply chain.
• Facilitate integration between MAWM/MATM and systems such as SAP, Ariba, ELD, Snowflake, Dispatch, and third-party logistics tools.
• Support or execute data uploads.
• Monitor performance of integrations and troubleshoot reconciliation issues between solutions.

• Configure and deploy AI agents using Manhattan’s Agentic AI platform
• Leverage the contextual data assistant, virtual configuration consultant, labor optimizer, and wave inventory research agent to gain insights and troubleshoot issues
• Use Manhattan Agent Foundry™ to build and deploy custom AI agents tailored to business processes and value
• Collaborate with internal teams or third-party partners to identify AI opportunities and extend AI capabilities

• Participate in Agile ceremonies and manage epics, stories, and sprint deliverables.
• Analyze existing processes and recommend system enhancements to improve flow, reduce costs, and increase productivity.

• Translate business requirements into functional/technical specifications
• Prepare gap analysis, solution assessments, and evaluation of options, presenting to business and technical stakeholders to ensure alignment.
• Maintain configuration documentation, SOPs, and training documents

• Create and maintain test cases, test scripts, and representative test data
• Partner with test automation engineers to develop automated testing scripts and validate
• Execute testing and support QA activities for both MAWM and MATM implementations, ensuring system reliability and performance.
• Prepare change control documentation and present to change advisory board

• Collaborate with cross-functional teams including operations, technology, vendors, and business users.
• Provide training, support, and documentation to ensure successful adoption and usage.
• Other duties assigned as needed

• Bachelor’s degree required
• 10+ years of experience in Supply Chain technology
• 8+ years experience directly configuring Manhattan solutions
• 3+ years of experience using Manhattan Pro Active
• Knowledge of Manhattan or other AI tools
• Thorough knowledge of Software Development and Project Management Life cycles
• Extensive knowledge of Supply Chain processes and technology

• Capability to effectively handle multiple competing priorities in a highly demanding and fast‑paced environment
• Exceptional verbal and written communication skills, enabling effective interaction with diverse audiences across IT and business sectors at the appropriate level.
• Capability to foresee potential challenges, develop effective solutions, and offer practical workarounds.
• Compose…