Manager Network Services; onsite

Overview

The Network Operations Center (NOC) Manager is responsible for managing a team and infrastructure in OU Health’s critical 24/7 environment. Strong management, communication and operational excellence are required to ensure continuous improvement of network, telecom and systems availability.

• Develop, maintain, support, and optimize key functional areas, especially network and systems infrastructure and data center operability.
• Schedule and direct activities to resolve hardware, routing and software problems in a timely manner.
• Manage Incident Management, Problem Management, Monitoring Response, and reporting/metrics from system and network monitoring.
• Hire, oversee, organize and motivate all NOC team members.
• Ensure 24/7 network (voice and data) and system availability.
• Build, develop, and lead a team of technical NOC resources.
• Align processes and resources toward committed SLAs and KPIs.
• Communicate proactively about network and system health, impacts, executive escalations, and critical analyses to management and key stakeholders.
• Develop the problem management process to ensure long‑term performance and stability.
• Define processes and controls for on‑call support.
• Provide guidance to maintain highest possible availability and performance of network services.
• Establish and maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
• Lead recovery team for network outages and prepare post‑mortem root‑cause analysis.
• Drive continuous improvement.
• Act as point of contact for NOC inquiries from senior leadership and other managers; consult and advise as necessary.
• Manage special projects and initiatives as assigned.

• Perform other duties as assigned.

Education: Bachelor’s degree required in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields. Master’s degree preferred.

Experience: 10 years of related experience with 3–5 years of progressive leadership.

Licenses/Certifications: Ability to acquire within 12 months of hire or maintain at least one of the following certifications:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Networking Professional (CCNP)
• CompTIA Network+
• CompTIA Security+
• VMware Certified Technical Associate – Network Virtualization (VCTA‑NV)
• ISACA Certified Information Security Manager (CISM)
• IT Infrastructure Library Foundation Certification (ITIL 3.0)

OU Health is an equal opportunity employer. The comprehensive benefits package includes PTO, 401(k), medical and dental plans, and many more.