Manager Network Services; onsite

Manager Network Services (onsite) page is loaded## Manager Network Services (onsite) locations:
Oklahoma Citytime type:
Full time posted on:
Posted Todayjob requisition :
R0061227##
*
* Position Title:

** Manager Network Services (onsite)##
** Department:
** Information Systems##
*
* Job Description:

***
* General Description:

** The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs OU Health’s critical 24 x 7 environment. This individual will manage a team of NOC resources to ensure consistent, reliable, high-performing and available networks and systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network, Telecom and Systems availability
*
* Essential Responsibilities:

** Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
* Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability.
* Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
* Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics that are a result of the monitoring of the systems and networks.
* Ensure the hiring, oversight, organization, and motivation of all the team members of the NOC.
* 24/7 responsibility for network (voice and data) and systems availability.
* Build, develop, and lead team of technical NOC resources.
* Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
* Proactive communication on network and systems health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
* Build, develop, and lead problem management process to ensure long-term systems and network performance and stability.
* Define processes and controls providing on-call support.
* Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
* Establish and Maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
* Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
* Drive a continuous improvement environment.
* Act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers;
Consult and advise staff and leadership as necessary
* Manage special projects and initiatives as assigned
*
* General Responsibilities:

*** Performs other duties as assigned
*
* Minimum Qualifications:

***
* Education:

** Bachelor’s degree required with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields. Masters degree preferred.
*
* Experience:

** 10 years related experience with 3 to 5 years of progressive leadership required.
** License(s)/Certification(s)/Registration(s)*
* *
* Required:

** Ability to acquire within 12 months of hire, or maintain at least one of the following certifications:
* Cisco Certified Network Associate (CCNA)
* Cisco Certified Networking Professional (CCNP)
* CompTIA Network+
* CompTIA Security+
* VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)
* ISACA Certified Information Security Manager (CISM)
* IT Infrastructure Library Foundation Certification (ITIL 3.0)##
** Current OU Health Employees - Please click*
* ** to login.**##
** OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.**###
** OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000…