Support Tech Tier I; OKC​/Non-Safety Sensitive

Support Tech Tier I (OKC/FT) Non-Safety Sensitive

This role is located on-site in Oklahoma City!

• Answer staff calls and assists with questions in person and via phone on all company supported applications
• Troubleshoot basic computer problems and determine source
• Advise staff on appropriate action
• Serve as liaison between staff and Tier 2 teammates to resolve issues
• Provide recommendations on company application and hardware purchases
• Document resolutions for future reference
• Examples could include: add, update, and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix
• Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware
• Perform any other duties as directed by management

• Fun work environment!
• Benefits Package:
  Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite

• Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred.
• Experience with hardware and software installation in a PC environment.
• General knowledge of new technologies and business software.
• Knowledge of Windows desktop products and of setting up new users in Active Directory.
• Ability to administer user email accounts and support networked printers and multi-function printing devices; working knowledge of PC components.
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Facilitation and change management skills.
• Highly developed verbal and written communications.
• Ability to learn and comprehend new technologies with minimal management.
• Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members.
• Positive attitude when working with customers.
• Knowledge of employment and merchandise handling procedures.

To successfully perform the essential functions of the job, an employee must be able to perform the following: stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Lifting up to 45 lbs occasionally.

Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.