IT Help Desk Support - Part Time

Goodwill of Central Oklahoma is seeking individuals who have a desire to help us grow our mission. Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence. With our community’s donations and contract services, we generate the money needed to support our mission programs and employ over 700 employees in the greater Oklahoma City area!

JOB SUMMARY: This part-time position is responsible for assisting the Help Desk Technician in providing IT support and assistance to end users. This includes answering help desk calls, troubleshooting, and resolving related IT issues. The role will also involve assisting in general IT projects as assigned.

Education/Experience:

• 6 months experience troubleshooting PC/software related issues.
• 1 year of IT Help Desk experience preferred.
• Excellent customer service and problem-solving skills, preferably in a retail environment.
• IT Certification strongly preferred.

Knowledge, Skills, and Abilities:

• Knowledge of LAN/WAN connections, local printers, cable installation helpful.
• Knowledge of PC repair.
• Strong knowledge of all Microsoft applications.
• Good organizational and time management skills.
• Dependability demonstrated through good attendance and adherence to timelines and schedules.
• Good follow-through on projects and deliverables.
• Strong analytical and problem-solving skills.
• Resourcefulness and initiative in project development and completion.

DO NOT APPLY THROUGH THIS WEBSITE. PLEASE APPLY ONLINE OODWILL.ORG for this position. More information about our organization and specific openings can be viewed on our website at (Use the "Apply for this Job" box below)..