Sr. Desktop Support Technician

Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-u for all desktop/laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software. This person will be largely responsible for imaging, configuring, and deploying appropriate computer equipment for employees.

On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2/3 tickets, printer support, drive mapping, account maintenance, etc. and assisting with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations. This person will join a team of 10 to assist with large deployments and escalated tickets.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 2+ years desktop support experience

• Experience troubleshooting Tier 2/3 tickets such as: rights to networks, configuration issues, software installations, hardware repair, etc.

• Experience troubleshooting Mac OS and/or Windows OS

• Imaging/Deploying large volumes of equipment

• AV Troubleshooting experience

Experience maintaining knowledge-centered support (KCS)

Nice to Have Skills & Experience

• Knowledge in Artificial Intelligence (AI)

• Computer Science Degree

• A+/Network+ Certification

• Experience supporting over 500+ applications

Understanding of scripting languages (e.g. Power Shell, JavaScript, HTML, CSS, XML, JSON)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.