Cisco Collaboration Engineer Security Clearance

Position: Cisco Collaboration Engineer with Security Clearance
Responsibilities
Resources will work at the customer’s direction on tasks that may include:

• Assisting with implementation:
Helping to install and configure Cisco voice systems, such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection

• Troubleshooting:
Identifying and resolving basic issues with voice systems, including call quality problems, connectivity issues, and device malfunctions

• User provisioning:
Adding and managing user accounts within the voice system, assigning features and permissions

• System monitoring:
Monitoring the performance of voice systems, identifying potential issues, and reporting on system status

• Learning and development:
Continuously learning about Cisco voice technologies, protocols, and best practices through training and experience

• Documentation:
Assisting with documenting system configurations, troubleshooting steps, and other technical procedures Qualifications
Resources will meet the following qualifications:

• Experience with Cisco voice technologies:
Understanding of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IP Phones, and other relevant Cisco voice products

• VoIP protocols:
Familiarity with SIP (Session Initiation Protocol) and H.323

• Network fundamentals:
Basic knowledge of network infrastructure, routing, and switching

• Troubleshooting skills:
Ability to diagnose and resolve technical issues related to voice systems

• Communication skills:
Ability to communicate effectively with both technical and non-technical staff