Cisco Call Manager Administrator

Opportunity

CACi is looking for a Cisco Call Manager Administrator who is responsible for the day-to-day administration, configuration, and maintenance of the organization’s Cisco Unified Communications Manager (CUCM) environment. This role ensures the smooth operation of the VoIP infrastructure, troubleshoots issues, and supports the deployment of new features and enhancements. The Administrator works closely with the Cisco Call Manager Engineer Lead and other IT team members to deliver high-quality communication services.

• Administer and maintain Cisco Unified Communications Manager (CUCM) systems in compliance with DoD security standards.
• Perform user account management, device configuration, and phone provisioning per DoD guidelines.
• Monitor system performance and generate regular status reports for DoD compliance.
• Execute routine maintenance tasks, backups, and system health checks following DISA STIGs.
• Provide tier 2/3 technical support for voice and unified communications issues.
• Assist with system upgrades and patch management under senior engineer guidance.
• Maintain accurate documentation of system configurations and changes per DoD requirements.
• Support dial plan management and call routing configurations.
• Coordinate with vendors and service providers for issue resolution.
• Participate in on-call rotation for after-hours support and emergency response activities.

• 10+ years of relevant experience (or a bachelor’s degree with 5 years of relevant experience).
• Familiarity with network and system security principles, protocols, and configurations.
• Strong analytical and problem-solving skills to troubleshoot and resolve complex issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Required DoD 8140 compliant certification such as CompTIA Security+; CCNA Collaboration or higher-level Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration) are preferred.
• Ability to obtain and maintain a Secret Clearance.

Proposed salary range for this position is $67,800 - $142,200. CACI offers competitive compensation, benefits, and learning and development opportunities.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.