Operations Supervisor

Operations Supervisor role at Crescent Hotels & Resorts

The Operations Supervisor supports the day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand. This role assists in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations.

• Support staff scheduling and onboarding of new team members; coach Talent and maintain a positive, engaging work environment.
• Monitor guest feedback and resolve service issues promptly to drive guest satisfaction through proactive communication and problem-solving.
• Partner with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through.
• Assist with inventory control, shift oversight, and maintaining smooth daily operations.
• Lead by example with a hands-on, guest-focused approach to foster Aloft’s vibrant service culture and contribute to overall property performance and team success.

• Hands-on, guest-focused mindset with the ability to lead by example.
• Ability to contribute to property performance and team success through effective supervision and service delivery.

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