Parking Manager - National

The National, 120 N Robinson Ave, Oklahoma City, Oklahoma, United States of America

Posted Friday, January 23, 2026 at 6:00 AM

A career at The National, Autograph Collection means working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.

The Parking Manager plays a key leadership role in delivering a seamless, elevated guest experience at The National. This position oversees valet operations while also supporting front desk and guest service functions, ensuring every guest interaction—from arrival through departure—reflects the service standards and distinctive character of an Autograph Collection hotel.

This role requires a hands-on, service-driven leader who excels in fast-paced environments, leads teams with confidence and accountability, and consistently prioritizes guest satisfaction and operational excellence.

Oversee daily guest service and valet operations to ensure efficient, safe, and welcoming arrival and departure experiences

Lead, train, schedule, and coach valet and guest service team members to meet service expectations and operational needs

Maintain a visible presence in guest-facing areas to support service flow, address concerns, and provide service recovery when needed

Ensure compliance with company policies, safety standards, and service procedures

Monitor guest feedback and operational performance, identifying opportunities for improvement

Collaborate closely with Front Office, Security, Engineering, Housekeeping, and Food & Beverage to ensure a cohesive guest experience

Support front desk operations including check-in, check-out, and guest communication as needed

Act as a point of escalation for guest concerns, resolving issues professionally and efficiently

Serve as Manager on Duty (MOD) when scheduled, overseeing overall property operations and guest needs

Ensure brand standards, service protocols, and property procedures are consistently upheld

Foster a positive, accountable, and service-oriented team culture

Support hiring, onboarding, training, and performance management for supervised team members

Assist with scheduling, timekeeping, and payroll review

Complete incident reports, daily logs, and follow-up documentation as required

Participate in leadership meetings, service reviews, and property initiatives

Previous hospitality leadership experience in guest services, valet operations, or front office environments required

Strong understanding of guest service standards in an upscale or luxury hospitality setting

Proven ability to lead teams, manage operations, and handle guest concerns with professionalism

Excellent communication, organization, and problem-solving skills

Ability to remain calm and effective in a fast-paced, guest-facing environment

Flexible availability, including evenings, weekends, and holidays

Valid driver’s license with a clean driving record

Experience in a full-service or luxury hotel environment

Familiarity with Autograph Collection or branded hotel standards

Working knowledge of Lightspeed property or point-of-sale systems

Experience with
Flash Valet or similar valet management software

Previous valet or parking operations experience

Ability to stand and walk for extended periods

Ability to work both indoors and outdoors in varying weather conditions