Front Desk Supervisor

Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Front Desk Supervisor for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.

At Embassy Suites, we pride ourselves on creating memorable experiences for our guests. Nestled just a stone’s throw away from Oklahoma City Will Rogers World Airport, our hotel offers a unique blend of comfort, luxury, and impeccable service. Joining our team means becoming a part of a community dedicated to delivering exceptional guest experiences. Whether you're an experienced professional or just starting your career journey, we welcome you to be a part of our diverse and talented team.

$16.00 - $17.00 per hour

Deliver exceptional, friendly, and efficient service that reflects Hilton’s standards of hospitality. Assist the Front Office Manager in daily hotel operations while ensuring exceptional guest service, brand compliance, and team support. The Front Desk Supervisor helps lead the front desk team, supports training and performance, and steps in to resolve guest concerns while maintaining Hilton service standards.

• Assist in supervising and supporting Front Desk Agents
• Help train staff on service standards, systems, safety, and emergency procedures
• Perform check-ins, check-outs, reservations, and phone coverage as needed
• Complete opening and closing shift duties and communicate follow-up needs
• Respond to guest concerns and perform service recovery when appropriate
• Monitor performance and report concerns or issues to management
• Promote teamwork and communication across departments
• Assist with concierge services, guest requests, and special assignments
• Support Front Office Manager with system training and procedures
• Overnight shifts may be required as business needs dictate

• Shifts:
  • 7:00 AM – 3:00 PM
  • 3:00 PM – 11:00 PM
  • 11:00 PM – 7:00 AM, as needed
• Availability:
  • Flexible availability, including nights, weekends, and holidays

• High School diploma or equivalent
• Valid Driver’s License (required for Shuttle operation)
• Strong customer service and communication skills
• Basic computer and math skills
• Ability to multitask in a fast-paced environment
• Prior hotel or Hilton experience preferred but not required
• 2+ years of hotel Front Office or Guest Relations experience
• Prior supervisory or leadership experience
• Strong organization, communication, and time management skills

• Ability to stand and walk for extended periods
• Lift up to 35 lbs occasionally
  
  Comfortable working at a computer for long periods
• Ability to hear, see, and respond to emergency situations
• Comfortable using hotel computer and reservation systems

• A confident, hands‑on leader who supports and motivates front desk teams
• A service‑driven professional who models Hilton hospitality standards
• Someone calm, patient, and solutions‑focused when handling guest concerns
• A strong communicator who works well across departments
• A dependable team player with flexible availability and a positive attitude

• Team Driven and Values Based Culture
• Paid Time Off (Vacation, Sick, and Holiday Pay)
• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Employee Meal
• Employee Discounts
• Employee Referral Program

At Embassy Suites by Hilton - Oklahoma City Will Rogers World Airport, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in e-Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.