Front Desk Agent

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Are you ready to embark on a rewarding career in the heart of hospitality? Maadaadizi Investments invites dynamic and passionate individuals to join our team, where excellence meets warmth and genuine hospitality. Maadaadizi Investments is currently searching for a remarkable Front Desk Agent for the Embassy Suites Oklahoma City Will Rogers World Airport in Oklahoma City, Oklahoma.

$14.00/hr - $14.00/hr

Deliver exceptional, friendly, and efficient service that reflects Hilton’s standards of hospitality. As a Front Desk Guest Service Agent, you will be the first and last impression for our guests—handling check‑ins, check‑outs, reservations, and guest requests while ensuring every guest feels welcomed, valued, and cared for.

• Greet guests with a warm and professional welcome
• Perform accurate and efficient check‑ins and check‑outs
• Answer phones and assist with reservations and guest inquiries
• Process guest payments and maintain an accurate cash bank
• Resolve guest concerns promptly and courteously
• Promote Hilton Honors and hotel amenities
• Drive guests to and from the airport using the hotel shuttle
• Assist guests with luggage and transportation as needed
• Maintain knowledge of hotel services and local attractions
• Follow all Hilton brand standards, safety, and security procedures
• Work collaboratively with other hotel departments

• Shifts:
  
  7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM
• Availability:
  Flexible availability, including nights, weekends, and holidays

• High School diploma or equivalent
• Valid Driver’s License (required for shuttle operation)
• Strong customer service and communication skills
• Basic computer and math skills
• Ability to multitask in a fast‑paced environment
• Prior hotel or Hilton experience preferred but not required

• Ability to stand and walk for extended periods
• Lift up to 15 lbs occasionally
• Comfortable working at a computer for long periods

• Friendly, dependable, and professional
• A team player with a service‑driven mindset
• Passionate about hospitality and guest satisfaction

• Team‑driven and values‑based culture
• Career growth opportunities
• Paid time off (vacation, sick, and holiday pay)
• Health, dental, and vision insurance
• 401(k) retirement plan
• Employee meal
• Employee discounts
• Employee referral program

Join a team where hospitality, purpose, and opportunity come together. As a Hilton‑branded hotel proudly owned by the Mille Lacs Band of Ojibwe, we offer a welcoming, respectful workplace that values teamwork, growth, and service excellence. You’ll enjoy the stability of a trusted global brand, the benefits of Hilton travel perks, and the pride of working for an organization committed to community investment and cultural respect for all, while building skills and advancing your career in hospitality.

At Embassy Suites by Hilton - Oklahoma City Will Rogers World Airport, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. We are proud to be an equal opportunity workplace and an affirmative action employer.

This employer participates in e‑Verify. Following acceptance of any job offer, at the start of employment the employer will provide the federal government Form I‑9 information to confirm that you are authorized to work in the U.S. If e‑Verify is unable to verify your eligibility for employment this employer will provide written instructions to provide an opportunity to contact the appropriate agencies and resolve the discrepancy prior to taking any action against continued employment.

Entry level

Full-time

Management and Manufacturing

Hospitality