Front Desk Agent

Front Desk Agent

Join OKANA Resort & Indoor Waterpark as a Front Desk Agent and help make every guest’s experience unforgettable.

OKANA Resort and Indoor Waterpark is located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City. With a dynamic indoor waterpark, over 400 guest rooms and suites (including premium riverfront accommodations), a variety of dining options, and 30,000 square feet of meeting and event space, OKANA offers exceptional career opportunities in the heart of Oklahoma City.

• Be part of the opening team and grow your career in a world‑class destination.
• Contribute to our distinctive atmosphere and foster personal and professional growth.
• Create exceptional guest experiences.
• Be appreciated for what you bring to the team.
• Learn and grow with a company that values its associates.

• Competitive wages
• People‑first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

The Front Desk Agent is a client‑facing position that manages registration and departure interactions with resort guests. As the front‑line face of the resort, you will welcome guests, facilitate a smooth registration process, assign rooms, distribute keys, explain hotel services, and assist with any needs during their stay.

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standards.
• Check guests in and out.
• Communicate with other departments to fulfill guest needs.
• Maintain the work area neat and organized.
• Secure and manage keys.
• Report all unsafe conditions immediately.
• Update information in computer systems as required (e.g., posting charges).
• Complete additional duties as assigned, including cross‑training.
• Attend all mandatory meetings.
• Follow checkout and check‑in checklists and timelines.
• Process personal and traveler’s checks and handle safe deposit boxes.
• Read and pass on logs to the next shift.
• Run and complete reports (e.g., high balance, cash basis).
• Other duties as assigned.

• High School diploma is required; college degree preferred.
• Previous Front Desk experience beneficial; preferably in a hotel/resort. Any client‑facing customer service role is also acceptable.
• Ability to work in a fast‑paced environment.
• Fluent in English with excellent communication skills; able to read and explain guest charges on folios.
• Customer‑centric attitude.
• Computer proficiency to learn and utilize the resort’s property management system.

Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.