Vice President - VP - Clinical Delivery

Position Title: Vice President - VP - Clinical Delivery Applications

Department: IT Care Delivery Applications

Job Description: The VP Applications will be a leader and advisor, with proven experience in building a team in support of the suite of patient care applications. The VP Applications is accountable and responsible for overseeing the suite of clinical and revenue cycle applications and modules that have been deployed within the organization. The individual in this role will provide leadership around the development, implementation, optimization and maintenance of those applications that are part of the Epic suite, as well as any other adjacent applications and modules, such as Pharmacy, Lab, Enterprise Imaging, and other applications as assigned, in a customer-oriented manner.

This VP ensures that the clinical and revenue cycle applications needed to support the mission, goals and operations of the organization are provided in a timely, accurate, creative, and cost-effective way. Additionally, the VP Applications is responsible for overseeing any projects related to the EHR system(s), including the delivery of embedded and bolt on Artificial Intelligence (AI) functionality. This position will be responsible for developing and maintaining the overall service delivery strategy associated with the full suite of healthcare applications within the organization.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Manages the full suite of applications across the continuum of care portfolio, including Epic, Pharmacy, Lab, Enterprise Imaging, and other supporting applications.
• Provides direction to all resources that support Clinical and Revenue Cycle applications.
• Resolves barriers and issues surrounding implementations and on-going support of EHR and supporting applications.
• Develops team members ensuring they can solve problems, think critically, and deliver services within documented SLAs.
• Interacts closely with the Chief Medical Information Officer (CMIO) to understand physician priorities and support needs.
• Interacts closely with the Chief Nursing Officers to understand nursing priorities and support needs.
• Participates in the IT governance process and decision making impacting Clinical and Revenue Cycle application priorities and strategies.
• Oversees execution of approved optimization decisions generated within the governance process.
• Determines application team resource allocation, structure, policies and practices relating to clinical and supporting applications.
• Maintains effective relationships and communications with executives, department heads and other key customers in departmental supported areas.
• Manages all care delivery application vendor relationships in collaboration with vendor management processes.
• Increases efficiencies of the clinical application portfolio.
• Promotes a customer-service oriented support organization.
• Resolves issues encountered during and post system implementation, working with all levels of personnel both internal and external to the organization.
• Evaluates new technologies/software that may provide opportunities for solutions or new applications necessary to accomplish organizational goals, objectives, and strategies.
• Works closely with HR, Finance, Security, Compliance and Legal groups to ensure policies are upheld and budget commitments are achieved.
• Establishes and promotes clinical applications’ key performance indicators.
• Complies with change management and other processes to ensure efficiency and effectiveness of the applications support operations.
• IT sponsor accountable and responsible for any care delivery application implementations.
• Coordinates with any third-party contractors brought in to implement or support clinical applications.
• Identifies and Supports Artificial Intelligence (AI) implementations for the patient care applications portfolio.

• Performs other duties as assigned

Education Requirements

• Master's Degree required.
• Degree in Information Technology, healthcare administration, clinical field preferred.

Experience Requirements

• 7 to 10 years progressive leadership experience required.
• 6 or more years application IT experience, including at least 3 or more years in Care Delivery application IT in a large, complex, academic health system in a management, project management, or leadership role required.
• Prior experience managing large Epic / EHR teams (e.g. 100+ people) preferred.

Licensure/Certification s/Registrations Requirements

• None required.

Knowledge, Skills & Abilities Requirements

• Thorough understanding of operational IT (implementation, maintenance optimization resource management, etc.)
• EHR (Electronic Health Record) and healthcare software implementation experience required.
• Large scale acute and ambulatory setting experience.
• Understand Project Management…