Director of Patient Access

Community Hospital is hiring a Full Time Director of Patient Access
!

We’re offering an exciting opportunity to work alongside a dedicated, compassionate team – where you are valued just as much as the patients we serve. At Community Hospital, we are guided by our C.A.R.E.S. values where Compassion is required, Attitude is valued, Respect is demanded, Excellence is expected and Service is commended. Come be a part of a place where your hard work is recognized, your goals are supported, and your impact matters.

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs, HSAs, and Daycare FSA.
• 401(k) and access to retirement planning
• Employee Assistance Program (EAP)
• Paid holidays and vacation

Responsible and accountable for the management of all Patient Access Services for Community Hospital North Campus, Northwest Surgical Hospital, and north OKC Outpatient Therapy ancillary sites, which includes strategic and operational oversight. Evaluates and analyzes the daily operation of Patient Access Services to ensure adherence with organizational goals and objectives as well as compliance. Successful management is critical in enhancing timely payment processes, avoiding payment denials and helping to maintain the fiscal integrity of the organization.

Ensures integrated throughput processes for the entire organization. Coordinate with other hospital departments and the central business office to work through issues and improve processes. Sets the tone and example for staff in modeling customer service, accountability, and attitude and strives diligently to ensure employee satisfaction and retention. High visibility role with senior management, physicians and staff at all levels.

Represents the organization as an ambassador for diplomacy throughout the entire organization.

• Oversee all admissions, registration, pre-certification/pre-authorization, insurance verification, financial counseling, cashiering, and control desk personnel.
• Consistently demonstrate outstanding leadership, C.A.R.E.S. values, decision making and supervisory skills.
• Hold staff accountable for achieving optimal outcomes, individual and team performance expectations.
• Exercise good judgment in the handling of accounts and demonstrate a professional approach to dealing with patient concerns regarding their account or treatment at the facility.
• Facilitate communication between the Registration and the other departments within the hospital.
• Responsible for hiring all Patient Access and Insurance Specialist personnel at North Location.
• Ensure employee and departmental compliance with HPI and Patient Registration policies and procedures.
• Evaluate and establish all departmental policies and procedures. Research issues that affect registration and recommend policies and procedures which enhance departmental consistency and effectiveness.
• Oversee department training and individual development.
• Initiate training for all personnel at the time of employment and ensure ongoing training is conducted regularly.
• Facilitate individual growth and development while maintaining department goals and objectives.
• Ensure continuing education in-services are made available for the department.
• Maintain employee competency profiles in conjunction with the systems trainer.
• Ensures annual review process is completed on time. Provide employees with ongoing feedback as a part of the monthly QA and annual review process.
• Develop and implement goals and objectives for the Patient Registration area that support the missions and objectives of HPI.
• Work with system and hospital leadership to prioritize department initiatives and objectives. Implement, monitor, and revise annual goals, objectives, and performance standards for each functional area of departmental responsibility. Communicates individual and team goals to the staff.
• Monitor, track, and evaluate staff productivity and performance providing a summary report to…