PSR II - Patient Service Representative - Heart, Lung Vascular Clinic

Position Title: Sr. Patient Service Representative - Heart, Lung, & Vascular Clinic

Department: Heart, Lung and Vascular Clinic

Job Description: Job Description

General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.

• Schedules patient appointments, either by telephone or in person

• Provides information about clinic operations

• Obtains patient demographics on new patients and updates demographics on established patients.

• Answers telephone calls and distributes to the appropriate people.

• Prepares and enters healthcare providers’ schedules into the computer.

• Coordinates schedules as directed to patient requiring multiple services.

• Greets patients as they come into the clinic for scheduled appointments.

• Accepts payments and writes receipts.

• Totals encounter forms and inspects the form for completeness and accuracy.

• Codes procedures and diagnoses.

• Ensures the resident and faculty signatures are on the encounter form and chart.

• Copies insurance cards and distributes to the appropriate people.

• Prepares encounter forms and billing packets for patients to be seen.

• May prepare and type daily deposits.

• Balances and closes cash box daily.

• Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)

• Prints and faxes physician schedules to offices.

• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.

• Copies medical records for patients and other providers or facilities.

• Files patient charts.

• Prepares inactive patient charts for storage. Maintains log of charts in storage.

• Secures charts that have been sent to storage that are needed in the clinic.

• Replaces torn charts with new covers.

• Makes up new patient charts and/or packets of information

• Prepares new patient inserts for charts.

• Requests medical records from other facilities.

• Talks to patients about financial accounts.

• Verifies insurance eligibility and primary care physicians for patients.

• Secures referrals to other providers for HMO patients.

• Secures referrals from PCPs for HMO patients to be seen in the clinic.

• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.

• Dispenses supplies as needed.

• Notifies appropriate person when supplies are low and need to be reordered.

• Types notes and letters for physicians as needed.

• Makes immunization cards as needed.

• Logs mail receipts according to University policy.

• Sorts and distributes mail.

• Communicates with patients of all ages in a professional manner at all times.

• Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.

• Enhances professional growth and development through in-service meetings and education programs.

• Maintains patient confidentiality.

• Performs related work as required

• Performs other duties as assigned.

• Education: High School Diploma or GED.

• Experience: 3-5 years of experience in customer service required, including at least 6 months in a clinical environment.

• 
  
  Licensure/Certification s/Registrations
  
  Required:
  
  None required.

• Knowledge, Skills & Abilities: Good verbal and written communication skills;
  Customer Service skills;
  Interpersonal skills - able to work effectively with other employees, patients and external parties;
  Proficient with the use of Microsoft Office tools.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.