Practice Supervisor

Overview

Department
:
Administration

Position
:
Practice Supervisor

Employee Category
:
Exempt

Reporting Relationship
:
Administrator, Clinical Site

Character Qualities
:

• Availability—Making my schedule and priorities secondary to the needs of those I serve.
• Dependability—Fulfilling what I consented to do, even if it means to unexpected sacrifice.
• Initiative—Recognizing and doing what needs to be done before I am asked to do it.
• Enthusiasm—Expressing my job in each task as I give it my best effort.
• Patience—Accepting a difficult situation without giving a deadline to remove it.
• Flexibility—Willingness to change plans or ideas without getting upset.
• Punctuality—Showing esteem for others by doing the right thing at the right time.

The Supervisor, Clinical Site supervises support staff of the health center under the direction of the Supervisor, Clinical Site. The Clinical Site Supervisor supports the development and implementation of programs, policies, procedures, and process improvements in collaboration with the Administrator, Clinical Site along with continuing education for all staff. The Clinical Site Supervisor will oversee and implement quality improvement and ensure access to patients along with continuous monitoring of the Patient Experience and staff satisfaction.

• Maintains open communication with providers and support staff of the health center to troubleshoot situations that may arise between the health center and support staff. Schedules meetings with support staff daily with updates to ensure follow-through. Provides feedback to the Administrator, Clinical Site.
• Incorporate and promote the “Patient First Experience” daily throughout all service lines that are a part of the Variety Care family.
• Clinical Site Supervisors will create action plans, coach, and implement performance improvement workflows.
• Coordinates support staff’s work schedules and daily assignments including managing provider’s patient appointment templates, blocking of patient schedules, arranging coverage for vacation and sick days, and requesting resources pool staff as appropriate.
• The Supervisor will conduct rounds, maintaining a positive tone, building relationships with staff by taking the time to listen to and respond to employees’ and patients’ needs.
• Monitor clinic inboxes and ensure these are completed by appointed staff in a timely manner.
• Reviews, verifies, and/or edits support staff and provider’s timecards and finalizes timecards with approval in accordance with policy.
• Hires, trains, and supervises personnel to assure efficient workflow of the department(s). Evaluates performance. If necessary, monitors progressive discipline and recommends termination in a timely manner including documentation according to SOP guidelines. Manages department workload by assigning/reassigning duties and responsibilities as required to accommodate changing priorities and conditions.
• Contributes as a meeting leader in team huddles to provide work-flow observations. Facilitates monthly team meetings in the Supervisor, Clinical Site’s absence.
• Serves as the health center’s first point of contact to investigate patient concerns in cooperation with the Compliance Officer or Safety Manager. Assists with the health center’s medical emergencies or codes as directed by the provider and implementation of codes in compliance of regulations.
• Serves as the primary resource as an on-site trainer for the medical staff in the electronic health record (EHR) program. Oversees staff’s training development is on schedule and arranges follow-up training as needed.
• Ensures adequate inventories for the medical, dental, and pharmacy departments are maintained and is responsible for ordering supplies with the Purchasing Coordinator following the department’s purchasing procedures.
• Auditing clinic operations and ensuring compliance with medical equipment, including inventory, ordering, and maintaining necessary supplies and equipment for the clinic to operate.
• Oversees front or back-office procedures and processes are completed accurately by support staff. Responsible for end of day collections are…