Patient Access Representative

Overview

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as the initials point of contact for patients and visitors, handling inquiries with empathy and professionalism.

• Education:
  
  High school diploma or equivalent.
• Skills, Knowledge and Abilities:
  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills; empathetic, patient-focused, and able to handle inquiries with tact and diplomacy.
  • Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
  • Ability to maintain confidentiality and follow privacy policy/procedure.
  • Adaptable and able to work effectively under pressure.
  • Attend and complete Clinic Core Front Desk Training post-hire.

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

• Experience:
  
  One year of applicable medical office experience.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.