Community Support Services Specialist

Housing & Community Support Services Specialist

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Business Overview

Aetna Better Health of Oklahoma, a CVS Health company, is a trusted health partner in the local Oklahoma communities we serve. We provide a full array of innovative services that enhance overall wellness and improve everyday life for our members. At Aetna Better Health of Oklahoma, we value professional development and career growth. You will work along other colleagues who align on Heart at Work behaviors and bringing your heart to every moment of health.

We will support you all the way!

Position Summary

This is a fulltime teleworker opportunity in Oklahoma. Qualified candidates must reside Oklahoma and be willing to travel within the state.

Responsibilities

• Build collaborative relationships with municipalities, counties, and state housing entities across the state of Oklahoma.
• Leverage county housing programs and initiatives and bridge growth and expansion of housing resource availability through grants and special housing planning initiatives.
• Work directly with Aetna Better Health of Oklahoma members and community stakeholders and agencies to address both emergent and urgent housing needs.
• Build strategic partnerships and collaborate with Oklahoma housing agencies and entities to address housing instability in the Oklahoma Medicaid population.
• Develop policies and procedures for supporting member access to State permanent supportive housing.
• In partnership with the health plan and by utilizing State specific contract, establish a strategic plan to include objectives, required reporting, intended outcomes and results.
• Serve as health plan liaisons and cross collaborative partners with state agencies, provider groups, and community‑based organizations.
• Provide training and education to both internal staff and external stakeholders.
• Support care management staff, when complex needs are identified, and assist with connection to services, additional resources, and transition planning.
• Attend health plan rounds which may include transitional rounds.
• Partner, support and collaborate with State and local housing authorities.
• Provide support and expertise with determining housing program qualifications and eligibility; community development block grant programs; affordable housing and tenant support for individuals with disabilities.
• Collaborate with the RFP team and assist with providing information for State RFP requests and renewals.
• Emphasize reductions in care disparities and increased health equity.
• Coordinate monitoring and tracking of outreach events which align and support community and membership goals.
• Maintain a proven track record meeting project dates.
• Have broad knowledge of community resources including behavioral health and substance use disorder delivery system in Oklahoma.
• Interpret rules, regulations, and policies to make decisions in accordance with established policies.
• Exhibit excellent verbal, written and presentation skills.

Required Qualifications

• Candidate must reside in Oklahoma.
  * REQUIRED
• 5+ years’ experience in public sector or managed health care.
• 2+ years’ experience in assisting the elderly and persons with disabilities to secure accessible, affordable housing through Federal programs (such as HUD, Shelter Plus Care, SAMHSA, and USDA) as well as local programs.
• 2+ years demonstrated proficiency with personal computer, keyboard…