Senior PSR - Patient Services Representative - Orthopedic Surgery Clinic

Senior PSR - Patient Services Representative - Orthopedic Surgery Clinic page is loaded## Senior PSR - Patient Services Representative - Orthopedic Surgery Clinic locations:
Oklahoma Citytime type:
Full time posted on:
Posted Todayjob requisition :
R0061234##
*
* Position Title:

** Senior PSR - Patient Services Representative - Orthopedic Surgery Clinic##
** Department:
** Orthopedic Surgery Clinic##
*
* Job Description:

**##

Shift: Full-Time, 8a-5p
*
* General Description:

** Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.
*
* Essential Responsibilities:

** Scheduling* Schedules patient appointments, either by telephone or in person
* Provides information about clinic operations
* Obtains patient demographics on new patients and updates demographics on established patients.
* Answers telephone calls and distributes to the appropriate people.
* Prepares and enters healthcare providers’ schedules into the computer.
* Coordinates schedules as directed to patient requiring multiple services.

Check In/Check Out
* Greets patients as they come into the clinic for scheduled appointments.
* Accepts payments and writes receipts.
* Totals encounter forms and inspects the form for completeness and accuracy.
* Codes procedures and diagnoses.
* Ensures the resident and faculty signatures are on the encounter form and chart.
* Copies insurance cards and distributes to the appropriate people.
* Prepares encounter forms and billing packets for patients to be seen.
* May prepare and type daily deposits.
* Balances and closes cash box daily.
* Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
* Prints and faxes physician schedules to offices.

Filing and Organization
* Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
* Copies medical records for patients and other providers or facilities.
* Files patient charts.
* Prepares inactive patient charts for storage. Maintains log of charts in storage.
* Secures charts that have been sent to storage that are needed in the clinic.
* Replaces torn charts with new covers.
* Makes up new patient charts and/or packets of information
* Prepares new patient inserts for charts.
* Requests medical records from other facilities.

Referrals and Authorizations
* Talks to patients about financial accounts.
* Verifies insurance eligibility and primary care physicians for patients.
* Secures referrals to other providers for HMO patients.
* Secures referrals from PCPs for HMO patients to be seen in the clinic.
* Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.

Miscellaneous
* Dispenses supplies as needed.
* Notifies appropriate person when supplies are low and need to be reordered.
* Types notes and letters for physicians as needed.
* Makes immunization cards as needed.
* Logs mail receipts according to University policy.
* Sorts and distributes mail.

All Areas
* Communicates with patients of all ages in a professional manner at all times.
* Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
* Enhances professional growth and development through in-service meetings and education programs.
* Maintains patient confidentiality.
* Performs related work as required
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* General Responsibilities:

*** Performs other duties as assigned.
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* Minimum Requirements:

***
* Education:

** None required.
*
* Experience:

** 1.5 years of experience in customer service required, including at least 6 months in a clinical environment.
** OR equivalent combination of education and experience.
**** Licensure/Certification s/Registrations

Required:

** None required.
** Knowledge, Skills & Abilities:
*** Good verbal and written communication skills
* Customer Service skills
* Interpersonal skills - able to work effectively with other employees, patients and external parties
* Proficient with the use of Microsoft Office tools##
** Current OU Health Employees - Please click*
* ** to login.**##
** OU Health is an equal opportunity employer. We offer a comprehensive benefits package,…