Member Engagement Specialist

Position: Member Engagement Specialist Hourly
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Member Engagement Specialist

Monday-Friday, 8am-5pm

Remote Opportunity

BSW or CCHW required

* May require flexibility for different time zones based on PCS business areas

At Elara Caring, we believe the best care happens at home-where people feel most comfortable. That's why our compassionate teams serve over 60,000 patients every day, right where they live. As a Member Engagement Specialist, you'll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients.

If you're ready to lead with purpose and help others thrive, we'd love to have you on our team.

Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

What We Offer:

* A collaborative and supportive work environment

* A meaningful opportunity to positively impact lives every day

* Competitive compensation packages

* Tuition reimbursement for full-time employees

* Free continuing education opportunities for all team members

* Clear paths for career growth and advancement

* Comprehensive medical, dental, and vision insurance

* 401(K) with employer match

* Generous paid time off, including holidays and family/pet bereavement

* Pet insurance for your furry family members

As the Member Engagement Specialist, you'll contribute to our success in the following ways:

* Conduct high-volume outbound engagement calls to prospective and current customers to promote home health services.

* Build strong relationships by delivering exceptional customer service and understanding client needs.

* Guide customers through the referral process-from identifying needs to providing recommendations and achieving admissions.

* Accurately log all interactions and updates in the company's CRM system (Bolt).

* Achieve and exceed monthly admission targets and other performance KPIs.

* Convert referrals into admissions while maintaining quality assurance and customer satisfaction goals.

* Collaborate with internal departments to ensure a seamless client experience.

* Identify opportunities to cross-sell or upsell services based on client needs.

* Stay current on industry trends, Medicare/Medicaid regulations, and company service offerings.

* Maintain compliance with HIPAA and all agency policies.

What is Required?

* Education:

Bachelor's Degree in Social Work (BSW) or Certified Community Health Worker (CCHW) Or similar level education

* Experience:

Minimum of 1 year in a call center, healthcare, home care, or social work setting.

* Knowledge:
In-depth understanding of Medicare/Medicaid, Managed Care Organizations (MCOs), and home care benefits across multiple states.

* Technical

Skills:

Proficiency with Microsoft Office Suite and CRM/database systems; experience navigating call center software.

* Soft Skills:

Strong interpersonal, communication, and organizational skills; ability to work effectively with diverse cultures in a high-pressure environment.

* Other Requirements:

* Must have reliable transportation, valid driver's license, and auto insurance.

* Ability to meet all health screening and testing requirements per company policy.

#ElaraGA

You will report to the Director of Business Operations, Sales Director of Sales Manager.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender…