Loan Specialist, Distributed Retail

Better is thefirst AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We makehome finance radically more transparent;using AI and proprietary technology toeliminatefriction from the mortgage process through our industry-leading AI platform, Tinman®, andthe first voice-based

AI mortgage assistant, Betsy™. Our mission is simple: make homeownershipcheaper,fasterand mo reaccessible by transforming how people buy and finance homes.

The facts that speak for themselves:

We’vefunded over $110 billion in loans (more than any other fintechin the US!)

Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

Better’s propriety AI platform makes us an award-winning lender:

Fintech Breakthrough Award 2025:
Best Lending Innovation

Yahoo! Finance (Jan 2025):
Best Mortgage Lender for First-Time Home buyers – Best for quick approval

Yahoo! Finance (2025):
Best Online Mortgage Lender

Money Magazine (2025):
Best for fast closing

Forbes (2023):
Best Online Mortgage Lender

We’rebuilding the future of home finance—andwe’relooking for smart, driven, ambitiousinnovatorswhoare ready to tackle the most impactful work of their careers.

At NEO Home Loans, powered by Better Mortgage Corporation, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence.

Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

• Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.
• Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.
• Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.
• Verify and validate all required documents and information provided by clients.
• Act as a primary point of contact for clients, providing updates on the status of their loan applications.
• Address client inquiries and concerns in a timely and professional manner.
• Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.
• Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.
• Ensure compliance with industry regulations, company policies, and loan program guidelines.
• Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.
• Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.
• Provide regular updates to all relevant parties on the status of loans in process.
• Proactively identify and address issues or challenges that may arise during the loan application process.
• Work with internal teams to find solutions and ensure a positive client experience.
• Provide administrative support to loan officers and other team members as needed.
• Assist in maintaining accurate and up-to-date records in the loan management system.

• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
• Promotes interdepartmental communication and culture.
• Lead, develop and motivate the team across all locations and operational functions.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service

• Bachelor's degree in business, finance, or a related field.
• Previous experience in mortgage lending operations or loan coordination is preferred.
• Strong organizational and multitasking skills.
• Excellent…