Senior Commercial Operations Officer- Hybrid OKC, OK

We are seeking a local candidate for this role! We would love to see you in our OKC office Tuesday-Thursday to experience our culture!

• Perform and monitor daily operational processes within refining, trading, and back-office functions.
• Work closely with traders, brokers, logistic agents, inspection companies, clients, and suppliers to ensure smooth coordination and communication among internal/external stakeholders.
• Manage and monitor physical precious metal deliveries from/to group refineries, from/to third parties-
• banks, including exchanges (mainly CME)
• Verify completeness and accuracy of incoming/outgoing documentation (invoices, air waybills, packing lists, assay certificates, etc.) and ensure timely system inputs.
• Forecast, record and follow up on provisional and final outgoing and incoming payments, in coordination with the Treasury Department.
• Manage physical metals inventories in diverse storage locations including exchange depositories, and related warrants.
• Collaborate with the Logistics Department to monitor all physical movements and ensure operational accuracy.
• Reconcile client accounts and balances, following up on price fixing, payments, and delivery schedules.

Provide operational coverage during staff absences or high-volume periods, including independent management of operations for the US–LATAM time zones.

• Maintain comprehensive and up-to-date Standard Operating Procedures (SOPs).
• Identify and assess process or system inefficiencies, risks, or gaps, and recommend practical solutions for improvement.
• Support issue resolution and exception handling, escalating when appropriate.
• Participate in testing and implementation of system or process enhancements.

• Execute all operational activities accurately and on schedule, ensuring alignment with business, regulatory, and compliance standards.
• Enforce internal controls and adherence to operational procedures.
• Maintain accurate records and reporting to ensure transparency, traceability, and audit readiness.

• Promote synergies and foster strong collaboration across departments.
• Propose improvements and contribute innovative ideas.
• Carry out duties in a gender- and diversity-sensitive manner.
• Perform other responsibilities as assigned.

• Self-starter with the ability to work independently.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational, communication, and documentation abilities.
• Demonstrated ability to work collaboratively across departments.
• Excellent interpersonal skills and customer orientation.
• Proactive, agile, and flexible mindset, reactive to requests.
• Team player with the ability to interact effectively with colleagues from diverse cultural backgrounds.

• Master’s degree in economics, finance, or a related field

• Minimum 5-8 years of work experience, in an operational role, required ideally within a base metals or precious metals environment.
• Strong knowledge of trading agreements/contracts, Incoterms, payment instruments/guarantees (LC-SBLC).
• Knowledge of derivatives and their operational implications is an asset.
• Proven ability to manage multiple priorities and maintain high standards of accuracy and compliance.
• Fluent in English, proficiency in Spanish or French is a plus.

• Full professional proficiency in Office 365 is expected.

• Medical, Dental, and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Paid Volunteer Opportunities
• Lunch and Learns