Floater Teller 23rd St., OKC

Join to apply for the Floater Teller (Full Time) - 23rd St., OKC role at Prosperity Bank
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External Applicants:
Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants:
If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificates of deposit, and assisting customers with bookkeeping and account problems), and Customer Advocate functions (courteously and promptly resolving customer questions or problems, assisting with telephone inquiries, and completing appropriate documentation).

Cross-sell services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.

• Presents and explains Bank services and products to clients and assists in meeting their financial needs including opening, closing, and maintaining all checking, savings, time deposits, IRA’s, safe deposit boxes, and savings bonds.
• Answers questions and solves problems for clients by listening, collecting data, and securing answers.
• Assists clients with disputes involving Bank online, Master Money, ATM services, or deposit accounts.
• Tele-consulting.
• Meets goals set on scorecard.

• Represents the Bank in a courteous and professional manner.
• Receives deposits in person or by mail.
• Receives loan payments in person or by mail and properly computes interest.
• Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
• Disburses cash or check withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions, monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Has no more than one proof error within a 30-day period.
• Follows Teller procedures consistently.

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• The Bank’s professional reputation is maintained and conveyed.

Education/Certification: High school graduate or equivalent.

Required Knowledge: Understanding of Bank operations preferred.

Proficiencies: Mentor Program;
All required training and webinars in 90-day plan; GS3 Program;
Precision;
Integrated Teller – Advanced functions (split, cash advance, CC, etc.); CTR/MIL understanding; IVIEW;
Product Knowledge; SCO; ATM Balancing; WITS/Wires – min. domestic;
Risk Management Skill;
Dual Control.

Experience

Required:

At least one year of related experience/cash handling required. Previous Teller Experience Preferred.

Skills/Abilities: Good communication skills;
Professional appearance, dress, and attitude;
Good math skills;
Good typing skills;
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

Travel Requirements: Regular travel to branch locations within the division (includes out of town travel). Dependable transportation. Overnight or multiple night stays in some out-of-town locations. Any mileage driven outside a 25-mile radius of associates home or designated base location will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy. Monday - Friday: available 7:45AM - 6:15PM (as needed by BC).

Saturday: 8:45AM - 12:15PM (occasional). 40 hours.