Teller Operations Supervisor - Grand & Western

Overview

Teller Operations Supervisor - Grand & Western at Mid First Bank

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitor overtime and assign tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience
• Demonstrated leadership experience
• Experience must include teller servicing and/or operational responsibilities
• Proven knowledge of banking products and services as well as standard banking procedures and regulations
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
• Excellent customer service skills, including oral and written communication
• Ability to work effectively as a team member and with customers
• Careful attention to detail and strong organizational skills
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers
• Strong work ethic and high integrity
• Strong computer skills and proficiency with all Microsoft Office applications

This position requires participation in both informal and formal training (paid) and successful completion of the Teller Certification test. Formal training consists of one full week of training/testing within the first 3 weeks of employment, scheduled Monday through Friday from 8:00 a.m. – 5:00 p.m.

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing up to 25 pounds.

• Hours:
  
  Monday – Friday 7:15 a.m. – 8:15 p.m., Saturday 8:45 a.m. – 3:15 p.m., Sunday 11:45 a.m. – 4:15 p.m. (full-time employees are scheduled for 40 hours per week within these time frames)
• Candidates must be available to work weekend hours
• Shift differential of $5.00/hour for hours after 6:00 p.m. Monday-Friday, after 1:00 p.m. on Saturdays, and any hours on Sundays

Oklahoma City, OK

• Full-time

• Job function:
  Management
• Industries:
  Banking