Guest Services Tram Driver

Overview

Job Description
Join our team as a Guest Services Tram Driver and help create unforgettable experiences at the Zoo! In this role, you'll safely guide guests through the park while sharing fun and educational insights about our animals and exhibits. If you enjoy public speaking, providing excellent customer service, and working in a unique outdoor environment, this is the perfect opportunity for you!

Employment Status: Part-Time

FLSA Status: Non-Exempt

Pay Rate: $14.55/ hr

Experience

Required:

At least twenty-one (21) years of age with one (1) year in customer service or hospitality.

Minimum

Education Requirements:

High School diploma or G.E.D.

Department: Guest Services.

Direct Supervisor: Guest Services Team Lead/Supervisor.

Supervisory Responsibility: Direct (0);
Indirect (0)

Primary

Work Location:

Zoo Setting both indoors and outdoors.

Certification: Valid Oklahoma driver’s license and pass driver’s history check to operate Zoo vehicles.

Other: This position is safety sensitive. It is subject to pre-employment and/or periodic criminal background checks and drug testing.

Job Summary: Guest Services Tram Drivers represent the Zoo at the highest level by connecting guests with wildlife and wild places in meaningful ways. The tram driver is responsible for giving in-depth knowledge of the Zoo and animals during a tram tour through the park.

• Must be extremely knowledgeable of all Zoo attractions, service areas, policies, and programs.
• Receive and communicate diverse information about the Zoo’s animals, attractions, events, conservation programs and policies.
• Follow proper procedures while driving trams and delivering scripts.
• Follow proper procedures while controlling crowds at loading and unloading.
• Keep up to date and educated about information that is subject to change frequently.
• Contribute to team efforts by accomplishing related goals.
• Collaborate with other Zoo departments and Zoo partners.
• Provide excellent guest service while remaining on schedule and safety conscious.
• Communicate clearly and concisely with co-workers and guests.
• Handle financial transactions quickly and correctly.
• Enforce Zoo’s rules and regulations among guests.
• Report comments and/or complaints to supervisors quickly.
• Maintain a clean and safe work environment by complying with procedures and rules.
• Handle financial transactions accurately on multiple Point of Sale devices.
• Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed.

• Perform other duties as assigned.