Account Service Representative, Oklahoma

Account Service Representative, Oklahoma

Coast to Coast Auto Group is looking for a reliable debt collector to contact debtors and claim outstanding debts toward their creditors. You will be responsible for recovering the money owed in as little time as possible.

This position can be stressful, difficult, and very rewarding at the same time. A debt collector must be polite and sensitive toward people while remaining committed to their purpose with persistence. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire about their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints – showing empathy and kindness
• Compliment debtors on past successes to build rapport
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues – building customers for life
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Alert superiors of debtors willingness and ability to pay – celebrating successes
• Comply with requirements when legal action is unavoidable

• Proven experience as debt collector
• Emotional intelligence dealing with a variety of personalities
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate while maintaining confidence
• High school diploma preferred
• Opportunity for advancement into sales, customer service and management positions with experience and exceptional work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

Entry level

Full‑time

Other

Automotive

Location: Oklahoma City, OK

Salary: $29,530.00–$56,950.00