Senior Controls Engineer, Field Support

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description:

As a controls engineer, you will build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects.

You will report to the Territory Services Manager and work onsite in Seattle, WA and across the Seattle territory.

• You will perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• You will provide services to support the installation, startup, maintenance, and operation of automation control systems and advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products that comprise these systems.
• You will evaluate and approve operational quality of system equipment and serve as company liaison to the customer for multiple topics.
• You will participate in the establishment, measurement, and achievement of customer satisfaction metrics.
• You will develop and write documentation (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
• You will need to communicate with Rockwell Automation and customer management regarding project details.

• Bachelor s Degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• 5+ years of related experience
• Experience in industrial automation in Mining, Pharmaceutical, Food & Beverage, Metals, Water/Wastewater, Oil and Gas, or others
• PLC programming experience, using RSLogix 5, 500, 5000, and Factory Talk Studio software
• Studio
  5000, Control Logix, Compact Logix
• Ethernet/IP, Stratix Switches
• Servo/Motion control
• Low Voltage Power Flex Drives or Medium Voltage Drives products or applications
• Multiple networks, including Ether Net, Control Net, and Device Net

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the Base Salary Compensation is from $84,560- $126,840 with an annual target bonus of 5% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at .