Unified Communication Engineer

Unified Communication Engineer

Compensation: $115,000 - $135,000 annually, depending on experience

Inceed has partnered with a great company to help find a skilled Unified Communication Engineer to join their team.

We are seeking an experienced Unified Communication Engineer to architect and deploy cutting‑edge customer solutions using advanced Contact Center, Self‑service bot, and Communications Platform as a Service tools. This role offers an exciting opportunity to work with AI‑driven automation and machine learning models to enhance Customer and Agent Experience. You will be at the forefront of integrating agentic AI‑powered voice recognition and natural language processing into existing voice infrastructure.

• Architect and deploy customer solutions using advanced Contact Center and CPaaS tools
• Integrate AI‑driven automation and machine learning models for enhanced CX and AX
• Implement AI‑powered voice recognition and natural language processing for self‑service
• Configure and manage hardware and software for various voice services
• Collaborate with cross‑functional teams to define business requirements
• Troubleshoot hardware and software platforms for various technologies
• Design and implement process automation using AI and scripting tools

• Bachelor's degree in a related field preferred
• 6-8 years of experience in voice design support or as a UC Engineer
• Proficiency in Cisco Communications Solutions
• Strong knowledge of enterprise VoIP: FXO/FXS ports, SRST, dial peers, QoS
• Experience with video conferencing endpoints, softphones, and route patterns
• Understanding of CRM systems and Call Recording tools
• Knowledge of speech analytics, NLP, and AI‑based decision engines

• Experience with Python or similar programming languages
• Familiarity with large language models (LLMs)
• Background in Contact Center, Voice Automation, or Generative AI Engineering
• Experience with Salesforce or similar CRM systems
• Knowledge of RTMT and DNA troubleshooting technologies
• Annual bonus eligibility of 15%
• Relocation bonus available for candidates moving to Oklahoma City
• Hybrid work schedule with 4 days onsite and 1 day remote
• Comprehensive benefits package – details shared during later stages

• The role is based in the corporate office in Oklahoma City
• On‑call support may be required for after‑hours escalations
• Position is not eligible for sponsorship

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.