Associate Operations Specialist

Associate Operations Specialist, Commercial Energy Efficiency Programs

Location: Remote – Oklahoma preferred / Mid Central Region candidates will be considered

Ready to make a difference?

Come join our team as an Associate Operations Specialist supporting commercial energy efficiency programs in Oklahoma. The Associate Operations Specialist role provides support for field-based staff, a network of Trade Allies, and other program participants. You will work as part of ICF’s Commercial and Industrial energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.

The Associate Operations Specialist interfaces with manufacturers, retailers, Trade Allies, customers, engineers & consultants, and reviews project application forms and submittals to ensure compliance with program policies and procedures.

If you have strong communication skills, like engaging with customers, Trade Allies, and other stakeholders, and possess experience or knowledge of Energy Efficiency programs, this role could be ideal for you. You’ll collaborate with an enthusiastic, skilled, and multidisciplinary team as well as national experts to achieve client goals. If this sounds appealing, we encourage you to apply today!

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Provide support for field-based staff and a network of participating Trade Allies.
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Address, resolve, or escalate customer and contractor questions related to program participation as needed.
• Review and process project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy efficiency projects.
• Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
• Assist technical teams in upholding QA/QC standards and program guidelines.
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
• Process program incentive payments per established policies and procedures.
• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.

What we need you to have (minimum qualifications):

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) of experience developing, designing, or administering successful operational processes; or experience supporting operations for consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits and/or related experience
• Must be able to pass a background check and drug screening.

What we would like you to have (preferred qualifications):

• Experience and/or knowledge of energy efficiency, building sciences (lighting, HVAC and/or related)
• Field experience within energy efficiency or building sciences
• Excellent verbal, interpersonal and written communication skills
• Strong analytical, problem-solving, and decision-making capabilities
• Team player with the ability to work in a fast-paced environment
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• Ability to manage multiple priorities
• Sound business ethics, including the protection of proprietary and confidential information
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Working at ICF

ICF is a global advisory and technology services provider, and we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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