Field Service Power Generation Technician

DESCRIPTION

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Job Summary:

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Key Responsibilities:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and reports any issues / incidents to site management and their supervisor.

RESPONSIBILITIES

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components; validates repairs by duplicating complaints to ensure resolution; documents troubleshooting results in business systems.
• Electronic Service Tool Application - Identifies required hardware and software tools for service; utilizes appropriate electronic tools to maintain or diagnose issues; interprets results to determine next steps.
• Engine Systems Interactions - Analyzes interactions of electrical and mechanical systems (exhaust, heating, cooling, fuel systems, etc.) using tools and service publications to diagnose and repair efficiently.
• Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards; complies with safe work procedures; interprets system operation and performs measurements for diagnosis and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines; disassembles and assembles engines or generators; inspects and replaces parts to minimize customer costs; performs damage checks to restore pre-failure condition.
• Service Documentation - Creates and verifies technical information; captures data using service tools; documents in the service management system.
• Technical Escalation - Gathers technical issue details; utilizes data management tools; escalates issues; documents troubleshooting steps for seamless transition and timely resolution.
• Values differences - Recognizes the value of diverse perspectives and cultures.

QUALIFICATIONS

• Effective communication skills for diverse audiences.
• Customer-centric approach to building relationships.
• Talent development skills.
• Ability to manage complex and contradictory information.
• Conflict management skills.
• Proactive self-development.
• Knowledge of health and safety protocols.
• Troubleshooting using guided workflows and specialized tools.
• Knowledge of electrical and mechanical system interactions.
• Understanding of power generation systems.
• Mechanical/electrical repair skills following safety and quality standards.
• Accurate documentation skills.
• Ability to escalate technical issues effectively.

DOT

• A CDL may be required upon hire.
• Federal law requires CDL holders to be 21 or older.
• A valid license is required.
• A 5-year motor vehicle report free of major violations is required.
• Must pass a DOT physical.
• At least 3 years of driving experience.
• Subject to DOT driving regulations including Hours of Service and Electronic Log Book.

- Federal law requires operators of…