Director Student Success School of Business

VP Area

Business School

Business School

Exempt

The Director of Student Services provides strategic leadership and operational management for all student success initiatives, academic advising, and enrollment services for undergraduate and graduate programs in the Meinders School of Business. This position oversees comprehensive student services from recruitment through graduation, manages professional staff, and serves as a key liaison between students, faculty, and university administration.

• Minimum 5 years of progressive experience in academic advising, student services, or enrollment management in higher education
• Minimum 2 years of supervisory or management experience
• Demonstrated experience with graduate program administration
• Experience working with diverse student populations including international students

• 7+ years of higher education experience with increasing responsibility
• Experience in business school or professional program environment
• Background in both undergraduate and graduate student services
• Experience with strategic planning and assessment
• Budget management experience

• Strategic Leadership & Management (30%)
  • Develop and implement strategic plans for student retention, persistence, and success across all MSB programs
  • Establish and monitor key performance indicators (KPIs) for advising, retention, and student satisfaction
  • Lead assessment initiatives and use data analytics to inform continuous improvement
  • Manage budget for student services area including programming, events, and professional development
  • Represent MSB on university-wide committees related to student success and enrollment management
  • Supervise, evaluate, and develop professional staff (Assistant Director and student workers)
  • Ensure compliance with university policies, accreditation standards, and regulatory requirements
• Graduate Program Leadership (25%)
  • Oversee all MBA program operations (traditional, accelerated, executive formats)
  • Review and make final decisions on graduate admissions applications
  • Manage graduate program scheduling in collaboration with faculty
  • Develop and maintain relationships with corporate partners and tuition assistance programs
  • Oversee probation, dismissal, and academic standing processes for graduate students
  • Lead strategic enrollment planning for graduate programs
  • Coordinate with Graduate Admissions and International Admissions on recruitment and retention
  • Ensure graduate catalog accuracy and program information currency
• Undergraduate Program Oversight (20%)
  • Provide leadership for undergraduate advising services and retention initiatives
  • Oversee four-year planning tools and degree audit processes
  • Coordinate major student success initiatives (orientation, first-year programs, learning communities)
  • Manage complex undergraduate advising cases and appeals
  • Collaborate with faculty on curriculum advising and program design
  • Support experiential learning initiatives (internships, study abroad, capstone projects)
• Stakeholder Relations & Collaboration (15%)
  • Serve as primary liaison with Registrar, Financial Aid, Career Services, and Academic Affairs
  • Partner with faculty on student success and academic quality initiatives
  • Maintain relationships with external constituencies (employers, alumni, community partners)
  • Coordinate with International Admissions on immigration compliance and support services
  • Represent MSB at university recruitment and yield events
  • Communicate regularly with Dean and Associate Dean on student issues and trends
• Direct Service & Problem Resolution (10%)
  • Handle escalated student concerns and complex problem resolution
  • Provide high-level advising for unique or complicated student situations
  • Make exceptions decisions within established guidelines
  • Mediate conflicts between students and faculty or between students
  • Ensure equitable and consistent application of policies across all programs
  • Serve as backup for Assistant Director during peak periods or absences

• Expert knowledge of academic advising best practices and student development theory
• Strong understanding of higher education policies, FERPA, and relevant regulations
• Proficiency with student information systems (Banner preferred) and CRM platforms
• Advanced data analysis and reporting skills
• Excellent written and verbal communication skills for diverse audiences
• Demonstrated cultural competence and ability to work with international students
• Strategic thinking and problem-solving abilities
• Strong interpersonal skills and ability to build collaborative relationships
• Leadership and staff development capabilities
• Project management and organizational skills
• Proficiency with Microsoft Office Suite and database management

• Standard office hours 8:00 a.m. to 5:00 p.m., Monday through Friday
• Regular evening and weekend availability required for events, orientations, and graduate program support
• Travel required for professional…