ITM Banker

Onsite Position

Banc First Tower, Downtown Oklahoma City: 100 N. Broadway Avenue, Oklahoma City 73102

Full Time

The primary role of the ITM Banker is to assist ITM customers with banking transactions through the use of video and telecommunication equipment. This position will build relationships with video banking customers, identify sales and cross-sell opportunities. The employee must be comfortable with technology, proficient at multi-tasking, and knowledgeable for products and services focusing on overall customer satisfaction.

• Deliver high quality service to customers through video, using an Interactive Teller Machine. This includes providing step-by-step guidance through the ITM process.
• Process customer transactions efficiently and accurately in a virtual environment.
• Assist customers with teller transactions such as deposits, withdrawals, balance inquiries, cash advances, debit card transactions and processes.
• Other duties might include account maintenance such as address changes, stop payments, holds, check orders, etc.
• Maintain and balance a cash drawer.
• Responsible for providing a positive customer experience through accurate, professional, and exceptional service being cognizant that actions, gestures and facial expressions are being viewed by each customer.
• Building relationships with customers and identifying sales opportunities including new deposit accounts, loan opportunities, and other Banc First products and services.
• Knowledge of all retail products and services while focusing on customer satisfaction.
• Protect the customer’s confidentiality and privacy.
• Adhere to security procedures.
• Assist with other job related duties and special projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• 2 years minimum teller experience
• General knowledge of banking laws and regulations
• Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications
• Ability to perform comfortably and professionally while engaging customers via video interaction
• Must demonstrate a business professional image and demeanor
• Must be able to communicate professionally both verbally and in writing
• Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
• Work well individually and with all kinds of people
• Work well under stress and deadlines while managing multiple tasks
• Critical thinking skills
  - Able to consider all options to assist the customer
• Excellent work ethic required
• Must be flexible and able to work additional hours when crucial to the branch environment
• Attendance and punctuality is an essential function of the job

10 key

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
• Ability to sit and/or stand for long periods of time during the workday
• Long periods of typing and repetitive motion
• Ability to lift and/or move and carry up to 10 pounds

Banc First is committed to investing in the future of Oklahoma communities. Banc First is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - Banc First is an Equal Opportunity employer.