Guest Services Attendant

Overview

Be a part of creating memorable moments as a Guest Services Attendant at the Zoo! In this dynamic role, you'll assist guests at various attractions or ticket points, providing helpful information and exceptional service. Whether it's during daily operations or special events, you'll help connect guests with wildlife and wild places in a fun, meaningful way.

• Employment Status: Part-Time
• FLSA Status: Non-Exempt
• Pay Rate: $14.00/ hr
• Experience
  
  Required:
  
  At least sixteen (16) years of age with some customer service or team experience.
• Minimum
  
  Education Requirements:
  
  Some High School
• Department: Guest Services.
• Direct Supervisor: Guest Services Team Lead/Supervisor
• Supervisory Responsibility: Direct (0);
  Indirect (0)
• Primary
  
  Work Location:
  
  Zoo Setting both indoors and outdoors.
• Certification: N/A
• Other: Successful completion of pre-employment criminal background check. Employment consideration will be given priority to the first 100 applicants.

Guest services attendants represent the Zoo by connecting guests with wildlife and wild places in meaningful ways. The attendant is responsible for providing knowledge and assistance to guests at their assigned attraction or ticket point of sale. Attractions include any guest experience opportunity at the Zoo open during normal hours of operations or during special events.

• Handle financial transactions accurately on multiple point of sale devices.
• Contribute to team efforts by accomplishing related goals.
• Resolve customer complaints, guide them and provide relevant information.
• Assist guests by providing information about the Zoo’s animal collections and conservation efforts.
• Provide excellent guest service while remaining on schedule and safety conscious.
• Collaborate with other Zoo departments and Zoo partners.
• Communicate clearly and concisely.
• Enforce Zoo’s rules and regulations.
• Report comments and/or complaints to supervisors quickly.
• Maintain a clean and safe work environment by complying with procedures and rules.
• Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed.

• Perform other duties as assigned.