RentBuy Field & Customer Specialist

A Day in the Life:

The Rent2

Buy Field & Customer Support Specialist is responsible for supporting car sales customers and field employees through email and phone communication.

The salary for this position is $14.70 per hour.

• Mange incoming calls for the Hertz Car Sales division.
• Coordinate Rent2
  
  Buy reservations by determining vehicle availability and partner with internal stakeholders to ensure cars are at the correct location on time.
• Book or cancel reservations using internal reservation system.
• Maintain communication with the field to ensure customers are receiving the proper service throughout their rental experience.
• Monitor all Rent2buy rentals to make sure customers are paying for the car purchased within the Rent2
  
  Buy time frame.
• Reclass vehicles to the store’s inventory as needed.
• Process all Rent2buy deals and make sure deals are properly funded.
• Support and coach the field on the Rent2buy process.

• 2 years of previous customer service and/or sales experience preferred.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Experience with PC Excalibur, DASH, and Advent systems preferred.
• Available to work on weekends and evenings.

• Up to 40% off the base rate of any standard Hertz rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more.