Customer Service Representative

Overview

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering florists' calls and processing all customer requests. Customer Service is the one-stop shop for our florists. Each interaction with our florists should reinforce Teleflora's commitment to superior Customer Service.

You'll have the option of working a hybrid schedule:
Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home. Working remotely is a voluntary benefit and the ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.

The Customer Service Representative will take customer service-related calls from our member florists, including billing calls and confirming floral orders for their shop. Each interaction with our florists should reinforce Teleflora's commitment to superior Customer Service. You'll assist our member florists with their questions, requests, product purchases, and problems.

Incoming calls may include, but are not limited to the following:

• Flower Orders
• Product Orders
• Directory Orders and Changes
• Credit Card Product and Equipment Orders
• Credit Card Equipment Troubleshooting
• Customer monthly statements
• Web Hosting
• Additional duties as needed

Education: High School Diploma or equivalent is required

• Strong written and oral communication skills
• Ability to make decisions with little direction
• Strong attention to detail
• 1-2 years Customer Service/Call Center experience
• Basic math skills
• Ability to speak clearly in a well-modulated voice using good diction
• Typing 25 WPM/ net minimum
• Knowledgeable in basic computer skills

• Must be able to work extended hours (overtime as requested) to meet company deadlines
• Flexibility. Shift requirements may change based on department needs and company programs
• Holiday time off may be limited due to increased order volume

• Thriving Wellness Community:
  Access to medical, vision, and dental plans, and a 401k with match eligibility. Includes:
  • 24/7 online physician consultations
  • Virtual mental health resources
  • Life coaching
  • Engaging employee community groups
  • Cash rewards for healthy habits and fitness reimbursements
  • Library of on-demand fitness videos
• Career Advancement Opportunities:
  Clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development:
  Resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program:
  Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training:
  Training that empowers all employees to learn and implement concepts that drive positive change in the workplace.
• Building a Healthy Society:
  We focus on improving social determinants of a healthy society—quality education and medical care, economic mobility, and a healthy environment.
• Giving Back to the Community:
  Wonderful Giving and Wonderful Neighbor opportunities to contribute to charities and local service projects.

For more information about Teleflora and The Wonderful Company, visit our website and social channels as referenced in the original posting.