Description: Service Support Specialist

Overview

PALFINGER is seeking an experienced Service Support Specialist to join our Oklahoma City manufacturing facility. The Service Support Specialist supports the day-to-day operations of the Service department. This position reports to the Service Manager.

• Serve as the first point of contact for internal and external service inquiries.
• Answer incoming calls, return missed calls and voicemails in a timely manner.
• Assign service / parts requests to the right department.
• Provide assistance to the spare parts and service department.
• Enter parts and service requests in the CRM system. Keep track of service activities / requests in CRM.
• Follow up with dealers and service centers.
• Complete weekly and month-end reports as well as other duties assigned.

• High school diploma or equivalent (GED) required.
• 2+ years of customer service or administrative support role, preferably in a manufacturing environment.
• This role requires strong communication skills, attention to detail, and a proactive approach to customer care and internal coordination.
• Experience with Service Billing, including adding labor hours for invoicing.
• Solid organizational and time management skills.
• Proficient in MS Office products, ability to learn new software packages.
• SAP knowledge is preferred, experience with CRM or service management systems is a plus.

• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

Are you interested in the position and still have questions? Please do not hesitate to contact us. Apply with registration.

Terri Boone
Talent Acquisition Specialist

Location:

Oklahoma City, OK
PALFINGER North America, LLC
341 NW 122nd St., Oklahoma City, OK 73114
United States