Customer Service Specialist

Customer Service Specialist (Full-Time)

Date: 01/08/2026

Location: Oklahoma City, OK

Job Title: Customer Service Specialist

Reports To: Director of Customer Service

Employment Status: Full-time

FLSA: Non-Exempt - Hourly

The Customer Service Specialist supports all Museum of the Bible (MOTB) customers by assessing their needs, identifying the appropriate solution and driving it to resolution to ensure a positive customer experience. The successful candidate will have a strong command of MOTB policies, extensive knowledge of MOTB products/services and the ability to offer quick and accurate assistance to customers. The Customer Service Specialist will also be responsible for daily analytical reporting of all MOTB’s products and services.

• Manage incoming calls and maintain an elevated level of professionalism with customers
• Monitor customer service e-mail
• Respond to I-chat
• Monitor and resolve customer escalations
• Build sustainable and lasting relationships with MOTB customers
• Serve as a point of contact for vendors that work with customers
• Meet customer satisfaction goals
• Generate reporting on MOTB products and services
• Help support customer acquisition and retention plans
• Follow all MOTB policies and procedures
• Accurate record keeping skills and system notations
• Handles membership fulfilment or additional duties as needed

• Bachelor’s degree (preferred)
• High School Diploma or GED

• Customer support experience
• Effective communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience in reporting and analysis
• Understanding of basic business systems

• Well-organized, effective communication skills, patient, empathetic and passionate
• Efficient in computer skills, able to remain professional and courteous with customers and teammates and be available to work on occasional weekends or nights

• Must be willing to work flexible work schedules, including evenings and weekends, some overtime maybe required
• Must be able to stay in stationary position for long periods of time
• May be required to lift 5-10 pounds
• Familiarity with Christian traditions and biblical literacy required
• Comfortable facilitating group gatherings and discussions.
• Ability to build positive relationships with diverse audiences.
• Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
• As required, inclusion in official or incidental photographs and videos for MOTB and/or guests.