Customer Care Representative, Oklahoma

A Customer service representative (CSR) acts as a liaison, providing product/services information and resolving any emerging problems our customers may face with accuracy and efficiency. The best CSRs are patient, empathetic, and passionately communicative with Customers. CSRs advocate for Customers’ situations when necessary. CSRs gather Customer feedback for Company use. CSRs problem solve, with regular troubleshooting and investigating customer complaints.

• Manage a large amount of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Education: High School Diploma or GED

Experience:

• Previous experience in billing, customer service, or another related field preferred
• Track record of over-achieving quota

Specific

Skills:

• Must be Bilingual (Spanish)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and basic computer skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively