Customer Experience Strategist
Job in
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-01-22
Listing for:
The Strickland Group
Full Time, Part Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Join Our Team as a Customer Experience Strategist – Shape Exceptional Customer Journeys!
Are you passionate about creating seamless, engaging, and memorable customer experiences? We’re looking for a Customer Experience Strategist to join our team! In this role, you’ll be responsible for designing, analyzing, and optimizing customer interactions to drive satisfaction, retention, and brand loyalty.
Why You’ll Love This Role:- 💼
Comprehensive Training – Whether you're experienced or new to customer experience strategy, we provide the tools and support to help you succeed. - ⏰
Flexible Work Schedule – Full-time or part-time opportunities with remote flexibility. - 📈
Career Growth – Clear advancement paths into leadership, customer success, or strategy roles. - 💰
Competitive Compensation – Base salary plus performance-based incentives and bonuses.
- ✅ Develop and implement customer experience strategies that enhance engagement and retention.
- ✅ Analyze customer feedback, surveys, and behavior to identify pain points and opportunities for improvement.
- ✅ Collaborate with cross-functional teams, including sales, marketing, and product, to ensure a seamless customer journey.
- ✅ Monitor key CX metrics (NPS, CSAT, customer feedback) and provide data‑driven recommendations.
- ✅ Design and optimize processes that improve customer interactions and brand perception.
- ✅ Stay ahead of industry trends and best practices in customer experience and engagement.
- ✔
Strong analytical and problem‑solving skills to drive customer‑focused improvements - ✔
Excellent communication and collaboration abilities - ✔
Experience with customer journey mapping, user experience research, or customer success (or a willingness to learn) - ✔
Proactive mindset with a passion for creating exceptional customer experiences - ✔
Experience in customer experience, strategy, or analytics is a plus (but not required)
- ✅
Paid training and continuous mentorship - ✅
Health insurance and retirement plan options - ✅
Incentive bonuses and performance recognition - ✅
Opportunities for career growth into leadership and strategic roles
🚀
Ready to Make an Impact?
If you’re excited to craft meaningful customer experiences and help shape the future of customer engagement, we’d love to hear from you!
👉
Apply now and join us as a Customer Experience Strategist—where innovation meets customer satisfaction.
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