Virtual Teller

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Virtual Tellers are responsible for greeting customers virtually and facilitating a welcoming and customer‑focused environment. Duties also include processing customer transactions efficiently and accurately in a fast‑paced virtual environment as well as maintaining and balancing a cash drawer and an interactive teller machine (“ITM”) while adhering to policies and procedures.

Full time position – This position is ON SITE.

Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations.

Individuals are required to work a 7 am to 4 pm shift, and rotating weekends Saturday & Sunday.

Shift differential is also available for certain hours – $5.00 / hour Saturday’s from 1 p to 6 p and Sunday from 12 p to 4 p.

• Very outgoing, assertive and confident with an enthusiastic personality
• Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience
• Superior customer‑service skills, including oral and written communication
• Ability to effectively contribute to a positive team environment
• Careful attention to detail and strong organizational skills
• Must adhere closely to bank procedures and regulations
• Strong work ethic and high integrity
• Strong computer and 10‑key skills

• Previous experience in a customer service or call‑center environment
• Knowledge of banking products and procedures
• Proficiency with all Microsoft applications (Word, Outlook, Excel etc.)
• 30 wpm typing skill

• Comprehensive compensation package – medical, dental, vision, paid holidays, tuition reimbursement, 401(k) and more
• On the job training
• Friendly business casual atmosphere
• Eligible for a sign‑on bonus ($750.00) less applicable taxes
• Eligible for an anniversary bonus after 1 yr ($1,500) and 3 yr ($5,000) less applicable taxes
• Bi‑lingual (Spanish) skills are a plus. Bilingual assessment required – if passed additional $2.00 per hour

• Entry level

• Full‑time

• Finance and Sales

• Banking

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