Virtual Teller

Overview

Virtual Tellers are responsible for greeting customers virtually and facilitating a welcoming and customer-focused environment. Duties also include processing customer transactions efficiently and accurately in a fast-paced virtual environment as well as maintaining and balancing a cash drawer and an interactive teller machine ("ITM") while adhering to policies and procedures.

• Greet customers virtually and provide a welcoming, customer-focused experience.
• Process customer transactions efficiently and accurately in a fast-paced virtual environment.
• Maintain and balance a cash drawer and an interactive teller machine (ITM) in accordance with policies and procedures.
• Adhere closely to bank procedures and regulations.

• Full-time position — This position is onsite.
• Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills, and a solid history of customer service including handling escalated, in-depth conversations.
• Work hours:
  
  7am to 4pm shift, with rotating weekends (Saturday & Sunday).
• Shift differential available for certain hours: $5.00/hour on Saturdays from 1pm to 6pm and Sundays from 12pm to 4pm.

• Minimum of 6 months of cash handling experience in a retail sales environment and/or previous banking experience.
• Superior customer-service skills, including oral and written communication.
• Ability to contribute to a positive team environment.
• Careful attention to detail and strong organizational skills.
• Strong work ethic and high integrity.
• Knowledge of banking products and procedures.
• Proficiency with all Microsoft applications (Word, Outlook, Excel, etc.).
• 30 wpm typing skills (preferred).

• Previous experience in a customer service or call-center environment.
• Bi-lingual (Spanish) skills are a plus; a bilingual assessment is required. If passed, additional $2.00 per hour.

• Comprehensive compensation package (medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more).
• On-the-job training.
• Friendly business casual atmosphere.
• Sign-on bonus eligibility ($750.00) less applicable taxes.
• Anniversary bonus eligibility after 1 year ($1,500) and after 3 years ($5,000) less applicable taxes.
• Equal opportunity employer; bilingual skills are a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.