Membership Concierge II
Listed on 2026-01-27
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Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep -
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Membership Concierge II at Life Time Inc.
Join our Lifetime Athletic Resorts community where hospitality professionals thrive. The Membership Concierge role places you at the heart of our members’ experience, helping them live healthier, happier lives.
Position SummaryAs a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. You will grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties and Responsibilities- Operate as first point of contact for members and guests entering the resort.
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.
- Serve as point of contact for new member acquisition and member retention interactions.
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
- High School graduate or equivalent.
- Minimum of 1 year of customer service experience.
- Passion to serve others.
- Effective communication skills.
- Bachelor’s Degree in Hospitality.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Wellness and Fitness Services
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.
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