Account Manager

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is currently looking for a full-time Account Manager for their Benefits Team. The Account Manager supports their external customers by providing quality service implementation and delivery; they provide internal customer service through effective team communication, development, and management. The success of this role is measured by external customer satisfaction, effective quality service delivery and overall account retention. This role will be required to travel 15% of the time.

• Actively supports the client management team to ensure all key interactions between client and team are constructive and strategic.
• Assisting Strategist with client strategy development and execution.
• Assisting Client Management, Client Support and Technology Team members with resolution of elevated client issues.
• Ensure the proper attention, processes and feedback mechanisms are in place in order to maintain a persistency rate consistent with practice expectations.
• Manage the client insurance renewal process, and new client onboarding.
• Presenting Plan Cost Analysis and Financial reporting to client.
• Oversight of all client compliance best practices and annual review of Summary Plan Documents.
• Ensure business partnerships are maintained with all key carriers and third-party vendors in order to best promote the interests of our clients, to pro-actively identify and address issues in an effective manner and to ensure their client management team remains current on any planned/announced changes by a vendor which might impact their clients.

• Proven professional history of success at managing client relationships.
• Possess a proven understanding of fundamental benefit laws, regulations, and compliance standards.
• Proficient in MS Office Suite, especially Excel and PowerPoint.
• Ability to calculate customized financial analysis and present an interpretation of the data and its meaning.
• Ability to communicate with all levels of an organization, verbally and in writing required.
• Excellent attention to detail is required.

• 2+ years of account management experience of general Employee Benefits Brokerage experience in the Large groups (in Excess of $75K in Revenue).
• State Life and Health Producers license is required.
• Industry professional designation a plus.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness:
  Immediate…