Customer Operations Support

Join to apply for the Customer Operations Support role at LSB Industries, Inc.

LSB Industries, Inc., is committed to playing a leadership role in the production of low and no carbon products that build, feed and power the world. The LSB team is dedicated to building a culture of excellence in customer experiences as we deliver essential products across the agricultural and industrial end markets and, in the future, the energy markets. Join our team and help us develop innovative solutions that will improve the quality of life for current and future generations.

Learn more about LSB at

LSB Industries is looking to hire a Customer Operations Support to join our team in Oklahoma City, OK. The ideal candidate for this position will support the commercial team by managing the sales order book from point of order entry to fulfillment while ensuring customer concerns and needs are met. This role works closely with customers as well as many departments across LSB including commercial, accounting, logistics, and manufacturing.

A successful Customer Operations Support will ensure successful order management while becoming well versed in all aspects of LSB’s business.

• Own the sales order process from receiving customer orders and entering into the order entry system to order invoicing, including credits/debits, while maintaining a high degree of accuracy and attention to detail, and any other tasks as needed
• Take ownership of customer issues and see problems through to resolution, ensuring that customer needs are met
• Maintain customer database and set up new customers in our systems
• Maintain and distribute daily reports
• Support Customer Operations Leads/Specialists with order entry, invoicing, and other tasks as required
• Maintain and submit all proper documentation to customers
• Assist in the review of non-standard freight payables process to ensure timeliness of approval process
• Be able to take after-hours calls (including weekends) for emergency shipments

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other

Industries:
Chemical Manufacturing