Client Support Specialist

This is an opportunity to be a key player and make a real impact at a fast-growing S&P 500 software company in the $96 billion HR industry. If you’re passionate about customer success, enjoy problem-solving, and see yourself as a company ambassador, this is your career-accelerating opportunity.

As a Client Support Specialist you will be the driving force behind client success and client retention. Your ability to provide tailored solutions and strategic insight will be crucial in helping clients optimize their use of our client’s cutting‑edge HR technology. Join a team of dedicated professionals who are passionate about leveraging expertise to drive business growth and foster long‑term partnerships while delivering world‑class customer service.

• Lucrative compensation package that includes a base salary starting at $85,000
• Achievement recognition program
• $1-per-pay-period health insurance

RESPONSIBILITIES

• Manage a portfolio of new and long‑term clients, ensuring maximum value and ROI from our client’s tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all platform modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of software, services, and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage, and maintain overall client health.
• Continuously enhance software knowledge, stay updated on relevant legislation, and complete required training programs to provide top‑tier client support.

BENEFITS

• Paid vacation, sick, bereavement, holiday, and personal days
• 401(k) with matching
• Employee stock purchase program
• Financial wellness tools
• Paid family leave programs
• Identity theft and privacy protection plan
• Caregiver specialist and family‑forming benefits
• Mental health and well‑being benefits
• Award‑winning learning and development programs

QUALIFICATIONS

Education/Certification:

• Bachelor’s degree in Business or related field of study
• Project and/or process management certifications
• Previous sales or customer service experience

Experience:

• Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries utilizing problem‑solving and analytical skills OR recent completion of a competitive corporate internship program

• Passion for providing world‑class client support with strong communication and problem‑solving skills
• Comfortable with high‑volume calls, persuasion, and data analysis to understand client needs
• Proficient in Windows, MS Office (Excel), and quick to learn new applications
• Thrives in fast‑paced, evolving environments with adaptability and initiative
• Strong decision‑making, prioritization, and time‑management with minimal supervision
• Effective collaborator, ensuring accountability and alignment with team and client goals
• Clear communicator across multiple channels, fostering trust and empathy
• Skilled in project management, planning, and de‑escalation strategies
• Willing to work flexible hours, including weekends, to meet objectives
• Understanding of payroll and HRIS best practices

This position is not eligible for sponsorship.